Skills / knowledge index
Find the layer you care about.
Grouped from the extended resume and self-assessment. The 1–10 indicators are self-ratings, not certifications or guarantees of production scope.
01 / support
Desktop & end-user
Windows troubleshooting
10 / 10
Windows printing
10 / 10
Windows networking
10 / 10
Windows performance
10 / 10
macOS hardware issues
10 / 10
02 / cloud & identity
Microsoft 365 & identity
Microsoft 365 administration
10 / 10
User creation & licensing
10 / 10
Exchange Online administration
10 / 10
Teams administration
10 / 10
Intune management
9 / 10
Azure administration
8 / 10
03 / servers
Systems & virtualization
Active Directory administration
10 / 10
Windows file server administration
10 / 10
Group Policy administration
10 / 10
PowerShell scripting & automation
10 / 10
Hyper-V administration
8 / 10
VMware administration
6 / 10
04 / network
Security & connectivity
Client VPN troubleshooting
10 / 10
Cisco ASA administration
8 / 10
Cisco switching
7 / 10
Cisco ASA troubleshooting
7 / 10
Network design
6 / 10
05 / implementation
Deployment & configuration
Windows DNS configuration
10 / 10
Windows DHCP configuration
10 / 10
Switch configuration
8 / 10
Windows Server deployment
7 / 10
Client VPN deployment
7 / 10
06 / broader toolkit
Operations vocabulary
Helpdesk supportTicketing systemsHardware repairSoftware installationBackup & recoveryEndpoint securityRemote supportAsset managementUser trainingPerformance monitoringPatch managementVoIP systemsWireless networkingCustomer service
Reference tools
Visual anchors for the next pass.
These logos are linked to public vendor pages or documentation so the visual layer can grow without turning the site into a static list.
