Skills & tools

Technical skills.

Tools and systems used across support roles, systems administration, and independent lab work. This is a guide to experience, not a certification list.

01 / systems

Windows & identity

Active Directory, Group Policy, DNS, DHCP, Windows Server, endpoint troubleshooting, and PowerShell.

02 / cloud

Microsoft 365

Entra ID, Exchange Online, Outlook, Teams, SharePoint, OneDrive, licensing, and mail flow.

03 / network

Ubiquiti & networking

Strong hands-on UniFi experience with my own gateway, switch, and access point, including network configuration, Wi-Fi, VLANs, and troubleshooting. Also familiar with VPNs, SonicWall, Tailscale, and Cloudflare.

04 / compute

Servers & virtualization

Ongoing work with Dell servers, Hyper-V, Proxmox, Linux, Docker, storage, and container administration with Dockhand. VMware experience comes from prior professional roles.

05 / automation

Automation & IT tools

PowerShell, NinjaOne RMM, Autotask PSA, endpoint provisioning, documentation, and scripting.

06 / delivery

Service delivery

Incident triage, clear user communication, documentation, least privilege, and repeatable support processes.

Workflow coverage

Core competencies.

A visual guide to the areas covered here. The overview bars show broad coverage; the task bars below show self-rated confidence.

Systems & endpointsCore

Automation & toolingBroad

Network & edgeBroad

Cloud & identityGrowing

Support operationsCore

Skills by task

77 skill bars

Self-rated confidence. Bar length reflects the score; the number is stored in each bar’s value.

Desktop and device troubleshooting

Windows Logon IssuesWindows Printing IssuesWindows Network Connectivity IssuesWindows Blue ScreensWindows Display IssuesWindows Other Issues (non-above)MacOS Network Connection IssuesMacOS Printing IssuesMacOS Other Hardware IssuesWindows Performance IssuesMacOS performance Issues

Cloud Services Administration

Microsoft Office 365 AdministrationMicrosoft Office 365 User Creation and LicensingGoogle Gsuite AdministrationMicrosoft Exchange Online AdministrationMicrosoft Exchange Online Mail flow troubleshootingMicrosoft SharePoint AdministrationMicrosoft Teams AdministrationMicrosoft Intune Administration and ManagementCisco Umbrella AdministrationDuo AdministrationMicrosoft Azure AdministrationAWS Administration

Server Administration and Troubleshooting

Active Directory AdministrationWindows File Server AdministrationWindows Print Server AdministrationActive Directory TroubleshootingWindows File Access troubleshootingWindows Print Server troubleshootingAzure ADSync TroubleshootingVMWare AdministrationVMWare vCenter TroubleshootingVMWare Networking TroubleshootingVMWare Storage TroubleshootingHyper-V AdministrationHyper-V Network TroubleshootingHyper-V Storage troubleshootingGroup Policy AdministrationGroup Policy troubleshootingPowerShell Scripting and Automation

Network Administration and Troubleshooting

Cisco ASA AdministrationMeraki Firewall AdministrationSonicWall AdministrationCisco ASA TroubleshootingCisco Switch AdministrationCisco Switch troubleshootingMeraki Switch AdministrationMeraki Switch TroubleshootingMeraki AP AdministrationMeraki AP TroubleshootingClient VPN TroubleshootingSite to site VPN troubleshooting

Implementation and Configuration

Windows Server Deployment and ConfigurationVMWare Deployment and ConfigurationHyper-V Deployment and ConfigurationNetwork DesignNetwork Deployment and configurationFirewall Deployment and ConfigurationClient VPN deployment and configurationSite to Site VPN configurationSwitch configurationAccess Point ConfigurationAzure Network ConfigurationAzure Storage ConfigurationAzure VM DeploymentWindows DNS Server ConfigurationWindows DHCP server configurationExchange to Online MigrationFile Server to Sharepoint Online MigrationNew MacOS Device configuration and File TransferDuo Implementation and ConfigurationWindows Server patch management configuration

Desktop Applications Troubleshooting

Microsoft Office License IssuesMicrosoft Outlook ConfigurationMicrosoft Office Apps CrashingMicrosoft Outlook Connectivity IssuesAdobe Acrobat Configuration and preferences

Tools in context

Used together, not in isolation.

Administration

PowerShell · Active Directory · Windows Server · Microsoft 365 · Entra ID · Exchange Online

Operations

NinjaOne RMM · Autotask PSA · endpoint provisioning · ticketing · documentation

Independent projects

Linux · Docker · Dockhand · nginx · ASP.NET Core · PostgreSQL · Windows services

Infrastructure

Proxmox · Hyper-V · Dell PowerEdge · ZFS · Ubiquiti UniFi · SonicWall · Cloudflare · Tailscale

Featured projects

Explore the projects where I put these skills into practice.

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