TeamLogicIT Riverside · Current
System Administrator | Support Lead
Current MSP role spanning systems administration and support leadership, with hands-on troubleshooting, user communication, and practical work across client environments.
Career history
Professional experience.
Books can Teach you a great deal - but when a server that stops responding at 3AM?
That is a manatory teaching with a lesson.
To understand an issue when no documment accounts for bugs? That is discovery.
Professional profile
Support, systems, and follow-through.
I currently work as a System Administrator | Support Lead at TeamLogicIT Riverside. Across my roles, I have supported users, servers, and Microsoft environments while improving routine IT work through scripts and documentation. I focus on clear communication, careful troubleshooting, and fixes that hold up after the ticket closes.
2018 → PresentEntry Level IT > Onsite Field Repair
Mobile/PC repair > Advanced Diagnostics
Middle Level IT > Introduction to live Networks
Proficient Administration > Multi Organization Management
Mobile/PC repair > Advanced Diagnostics
Middle Level IT > Introduction to live Networks
Proficient Administration > Multi Organization Management
Career timeline
Experience by role.
RUHS Public Health · Riverside County
IT User Support Technician II
Onsite and remote user support, route planning, coordination, and prioritization through a primary operations center.
A-Check Global / Sterling Check
Junior IT Systems Administrator
Hybrid Microsoft administration, vSphere deployment, server applications, PowerShell user workflows, inventory, and monthly patching of approximately 30 servers.
Right There Repair
PC & cellphone technician
Device diagnostics and repair, storefront operations, estimates, and a shared parts-order process across locations.
TECHPLUG.NET
IT Support Technician / Field Lead
MSP field support, server installs, software deployments, warranty service, and coordination of technicians across four offices.
Training
Certificates & education.
NinjaOne RMM Certified TechnicianVerify certificate ↗
Autotask PSA Certified TechnicianKaseya University
Foundations of CybersecurityVerify certificate ↗
Google IT Fundamentals CertificateVerify certificate ↗
Computer Systems Support CertificateRiverside Adult School
Computer Information Systems courseworkRiverside City College
CURRENT DIRECTION
Building CIS Solutions Group
As a sole proprietor, I’m building CIS Solutions Group by helping friends and community members with small repairs and troubleshooting. I’m also developing the infrastructure to support a larger organization. This project has outlasted many of my earlier goals and continues to give me something worthwhile to build.
It is an independent project and is listed separately from my professional roles.
Skills built through experience